Return Policy

Welcome to the Returns & Refunds Policy of Modathreadsale.

Our Commitment to Customer Satisfaction

At Modathreadsale, we take pride in delivering high-quality products and exceptional customer service. We understand that sometimes, circumstances may arise that require returns or refunds. This policy outlines our process to ensure a seamless experience for you.

Returns

If you are not fully satisfied with your purchase, you have the option to return the item(s) within 30 days of receiving your order. To be eligible for a return, the item(s) must be in their original condition, unworn, unwashed, and with all original tags attached. Please note that items marked as "Final Sale" are not eligible for return.

Initiating a Return

To initiate a return, please follow these steps:

Contact our Customer Support team at [email protected] with your order number and the reason for the return.

Our team will provide you with instructions on how to package and ship the item(s) back to us.

Refunds

Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.

Return Shipping

You will be responsible for the shipping costs associated with returning the item(s). We recommend using a trackable shipping service to ensure that your return reaches us safely. Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue promptly.

International Returns

For international customers, please be aware that return shipping costs, customs fees, and taxes are your responsibility. We recommend checking with your local customs office for more information.

Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please don't hesitate to reach out to our Customer Support team at [email protected]. We are here to assist you and ensure that your shopping experience with Modathreadsale remains enjoyable and hassle-free.

Thank you for choosing Modathreadsale. Your satisfaction is our priority.